Cancellation & Refund Policy
At Big City Bohemian, LLC, we recognize the unpredictability of life and understand that plans may need to change. To maintain fairness and respect for both our clients and our commitment to providing exceptional service, we have established the following policy:
Cancellation and Rescheduling:
Clients are welcome to request a cancellation or rescheduling of their appointment up to 4 hours prior to the scheduled appointment time without incurring any fees or penalties. If you need to cancel or reschedule within the 4-hour window, we ask that you contact us directly as soon as possible. We value open communication and will strive to accommodate your request, considering any extenuating circumstances.
Failure to provide at least 4 hours notice of cancellation or rescheduling may result in a fee of $25. This fee helps cover the costs associated with last-minute changes and ensures fairness for all clients.
In case of emergencies or unforeseen circumstances preventing adherence to our cancellation policy, please reach out to us directly at alyssa@bigcitybohemian.com. We prioritize our relationship with you and will work together to find a suitable solution.
Refunds and Commitment:
Your purchase of any session or kit indicates your commitment to participate in the process and follow through to its conclusion. However, we understand that unexpected events can occur. Refunds and cancellations will be considered on an individual basis, at the discretion of Big City Bohemian, LLC.
Refund and cancellation guidelines are as follows:
The Client may cancel a session or kick-off call within 48 hours of purchasing and request a refund, minus a 5% transaction fee. To cancel an order, send your request to alyssa@bigcitybohemian.com.
Rescheduling of sessions or kick-off calls is permissible with at least 48 hours advance notice. Any missed or cancelled sessions with less than 48 hours advance notice will be forfeited.
If unforeseen circumstances prevent the Client from completing scheduled sessions, a refund may be requested for the remaining sessions, minus a 5% transaction fee, if approved.
Once a service is initiated, Big City Bohemian commits time and expertise to provide you with the best results possible. Refunds will not be issued for any services rendered.
We appreciate your understanding and cooperation in adhering to our combined cancellation, rescheduling, refund, and commitment policy. Your compliance not only respects our time but also allows us to serve all our clients effectively and efficiently. Should you have any questions or require further clarification, please do not hesitate to contact us. Thank you for your continued support.